Shipping policy
This Shipping & Delivery Policy explains how orders placed through the VLTPOD website are processed and delivered.
Please read this policy alongside our Terms of Service and Returns & Refund Policy.
UK Delivery
We currently offer delivery to eligible addresses within the United Kingdom.
Delivery cost: UK pallet delivery £49.95
Any applicable delivery charge will be clearly displayed or communicated before you complete your purchase. Online retailers must provide customers with delivery arrangements, costs and expected delivery times before an order is placed.
Certain remote or difficult-to-access locations may require additional arrangements or charges. Where applicable, we will make these clear before your order is confirmed.
Processing & Dispatch
Orders are typically prepared for dispatch within:
4 - 6 Weeks (each pod made to order)
Processing times may vary depending on the product, configuration, availability and whether the order includes bespoke or personalised elements.
Any estimated processing or dispatch timeframe displayed on a product page will apply to that product.
You will receive confirmation once your order has been dispatched or passed to our delivery partner.
Estimated Delivery Time
Estimated UK delivery time:
Once Pods are completed despatch within 48Hrs of confirmation email
Delivery estimates begin once the order is ready for dispatch unless otherwise stated.
Because some VLTPOD products require specialist freight transportation, delivery times may vary depending on the product and destination.
Where no specific delivery period has been agreed, UK distance-selling rules generally require consumer goods to be delivered without undue delay and within 30 days of the contract being entered into. A longer timeframe can be used where it has been agreed with the customer.
Large & Specialist Deliveries
Due to the size and nature of certain VLTPOD products, some orders may be delivered using a specialist or oversized freight service rather than a standard parcel courier.
Where applicable, the delivery provider may contact you in advance to arrange or confirm delivery.
Customers are responsible for ensuring that:
- the delivery address supplied is accurate;
- there is reasonable access to the delivery location;
- any access restrictions are communicated to us before dispatch; and
- someone is available to accept the delivery where a delivery appointment has been arranged.
If you know of restricted access, narrow roads, gates, height restrictions or other circumstances that may affect delivery, please contact us before placing your order.
Additional charges arising solely because of incorrect information supplied by the customer or an unsuccessful pre-arranged delivery may be payable where lawful and where the relevant terms and charges have been communicated appropriately.
Delivery Appointments
Where a delivery appointment is required, our delivery partner may contact you using the telephone number or email address supplied with your order.
Please ensure your contact information is accurate and monitor it once your order has been dispatched.
A delivery appointment or estimated delivery window does not necessarily constitute a guaranteed delivery time unless expressly stated otherwise.
Tracking
Where tracking is available, you will receive tracking or delivery information after your order has been dispatched.
For specialist freight deliveries, tracking may differ from standard parcel tracking and the carrier may instead contact you directly to arrange delivery.
Changing Your Delivery Address
If you need to change your delivery address, contact us as soon as possible at info@vltpod.com
We may be able to amend the address before dispatch.
Once an order has been dispatched, we cannot guarantee that the delivery address can be changed. Additional carrier charges may apply where a redirection is possible.
Delivery Delays
Delivery dates and timeframes are estimates unless we expressly agree otherwise.
Occasionally, delivery may be affected by circumstances outside our reasonable control, including severe weather, transport disruption or carrier delays.
If your delivery is substantially delayed, contact us at info@vltpod.com so that we can investigate.
Your statutory rights relating to delayed or non-delivered goods are not affected by this policy.
Damaged Deliveries
Please inspect your delivery as soon as reasonably possible.
If your order appears to have been damaged during transportation, please contact us promptly at info@vltpod.com.
Where possible, please provide:
- your order number;
- photographs of the external packaging;
- photographs of the damaged area; and
- a brief description of the issue.
If significant damage is visible when delivery is attempted, you may note the damage with the delivery driver where possible.
We will assess the issue and arrange an appropriate solution in accordance with your statutory rights and our Returns & Refund Policy.
Lost Deliveries
If your order has not arrived within the expected delivery period, contact us at info@vltpod.com.
We will investigate the shipment with the relevant delivery provider.
For UK consumer orders where VLTPOD arranges delivery, responsibility for the goods generally remains with VLTPOD until the goods come into the physical possession of the customer or a person nominated by them to receive the goods.
Partial Deliveries
Where an order contains multiple products or accessories, items may occasionally be delivered separately.
Where applicable, we will provide information regarding any separate shipments.
If we are unable to supply an item from your order, we will contact you to explain the available options.
Order Cancellations
If you wish to cancel an order, please contact us at info@vltpod.com as soon as possible.
Whether an order can be stopped before dispatch will depend on its processing status and whether it contains bespoke or personalised products.
Your cancellation and return rights are explained fully in our Returns & Refund Policy.
For eligible UK consumer purchases made online, statutory cancellation rights generally allow the consumer to cancel within 14 days after delivery, subject to certain exclusions such as genuinely personalised goods.
International Delivery
We currently deliver within the United Kingdom only.
Contact Us
For questions regarding delivery or an existing order, please contact:
VLTPOD
Email: info@vltpod.com
Address: Unit 6 Chalk Pit, Sittingbourne. Kent. ME9 8DA
Telephone: 07934 791204